Majestic Mercury 32" Direct Vent Gas Fireplace MERC32IN
Description
The Mercury 32" Direct Vent Gas Fireplace from Majestic
Create a warm and inviting atmosphere with the Majestic Mercury 32" Direct Vent Gas Fireplace. Designed for both comfort and style, this unit features six realistic ceramic fiber logs, delivering a classic and natural fire appearance.
For effortless control, optional remotes allow you to adjust flame height, thermostat mode, timer settings, and power functions, making it easy to customize your experience with the touch of a button.
Efficient Heating & Modern Design
With a 19,100 BTU output and up to 56.9% efficiency, the Majestic Mercury 32" keeps your home cozy while helping you save on energy costs. The decorative black mesh front adds a layer of safety while maintaining a sleek, modern aesthetic that complements any space.
Features
- Produces up to 19,100 BTUs for effective heating
- Includes six ceramic fiber logs for a realistic fire appearance
- Certified for safety: ANSI Z21.88 | CSA Certified | UL Listed
Specification
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Type:Single-Sided
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Fuel Type:Propane | Natural Gas
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Ignition:Intermittent Pilot Ignition
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Overall Height:34 5/16"
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Burning Display:Log Set
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Item Weight:94 lbs.
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BTU Output:19,100 BTUs
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Venting Type:Direct Vent
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Overall Width:36"
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Viewing Width:27 3/16"
Manual
Brochure
Installation Manual
Owner's Manual
Service parts
Architect Guides
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.
Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot and smart self-diagnostics the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.
Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.