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First time purchasing with us? We believe first impressions matter. As a first time customer we'd like to welcome you with an extra 5% off your whole order.
Its simple follow these instructions:
Use Promo code: MODERN5
How to redeem:
Step 1) Add the item to your cart
Step 2) Proceed to checkout
Step 3) There will be a section in checkout that will allow you to input a promotional code, there you will apply the code MODERN5
Step 4) The code will give you an extra 5% OFF your full order!
Step 5) You're done!
With us, you get the best possible price online for your new items because we also don't charge for shipping and if you're outside of California, you don't pay taxes!
*Raching Humidors is exempt from all Promotional Discounts*
Enjoy the beauty of an open-hearth fire, without the hassle. The Heritage Oak vented gas log set includes hand-painted oak logs and a tiered burner system that displays large flames and glowing embers on multiple levels, all controlled with easy on/off capabilities thanks to electronic ignition.
Designed for easy installation and use, these indoor gas log set collections bring instant warmth and ambiance to your existing fireplace. Explore a variety of styles and finishes to complement the interior design of your home.
Service Parts (Stadium Burner)
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.
Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot and smart self-diagnostics the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.
Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.
It performs just as the documentation explains. I enjoy the variety of light colors. Really pleased with its quality and performance. Very happy I chose to go for it
I searched everywhere looking for the right theater seats for my media room. Over a year I have searched and finally came across Valencia brand. I have never bought something this expensive without sitting in it first but with the great customer service I received over the phone, they assured me that if I was not satisfied I could return. No need to do that though. I am a huge movie buff so comfortable, premium seating is essential. 5 star in every category. I have small corridor and was afraid the 100lb chairs wouldn't fix. The measurements did not work but I read chairs come in 2 pieces each. Good thing they were evenly separated and assembly was easy. Quick snap in of the back tot he base. But as always, I do have one gripe. I bought three chairs (one single and a love seat). One chair, all buttons (recline, headrest and lower back bumper) are great. But the other two, the headrest and back bumper buttons are switched. So, the head button changes the lower back and the lower back changes the head position. It's a little annoying and for the price, seems like a silly thing to mess up.
Insanely fast at heating. Very well.
Their fulfillment team reached out to me as soon as the order was placed to get details on how I would like to customize it. They were really generous with my budget and gave me tips on how past customers have done this model before. Overall the island i received was exactly what I wanted.
Let me start out by saying that this is really ment for one person. Yeah two adults CAN fit but you're definitely touching each other. Super easy to put together, best with 2 people so as not to drop any side panels or break the glass on the door. Also helpful in case you position the bottom panel incorrectly and need to lift the front and first side panel and move them like I did.
I love my valencia tuscany luxury theatre chairs. I have been looking for a comfortable chair for my gaming room ever since I moved into the house. Wanted something i could find my best position with (i have a neck issue) and this is perfect. Highly highly recommend.
I love the features on this couch, I am really satisfied you pay for what you get.
Great service
I love the leather on this chair even more than the regular Tuscany. We had a set of 4 Tuscany in black for our theater room, but we decided to have that row for our living room and had a new set with the Tuscany luxury for our theater room. The leather is extreeeeeeeemely smooth to the touch. There are so many lighting options to choose from, as well as a very easy seat memory function. Overall, I think choosing this chair was a wise choice.
Super nice
Better quality
Works okay
Works okay
Amazing chair
Extremely pleased
